Training & Workshops
Whether to implement an organization-wide multichannel Customer Experience Management practice or to improve their existing processes, companies interested in improving their customers’ experience turn to Customer input for training and development.
Through our training programs we share our unique methodologies to equip your staff with the knowledge and skills to develop and maintain various components of a Customer Experience program. Our modules include:
- Customer Experience Management
- Customer Research and Insights Methodology
- Observational Research
- Design Research
- Designing for Usability (UI and Product Design)
Workshops: Real Results
Training is more effective when combined with workshops. Workshops enable companies to put in practice the concepts learned in a customized context relevant to the participant’s business, making them not only a learning experience, but providing tangible results.
Workshops include hands-on research and analysis on issues relevant to the company and include strategy design and action plans under the guidance and support of our consultants.
Workshops duration depends on the type of project and can last between 1 and 3 days.
Establishing Your Customer Insights and Research Capabilities
Companies interested in setting up their own insight-gathering capability and practice can engage Customer input Ltd in longer-term projects which allows a company to establish a complete enterprise-wide customer feedback and voice-of-the customer process to get started in creating better customer experiences.