Customer input Ltd http://customerinput.com Pioneers in Customer Experience Tue, 31 Oct 2023 05:32:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Building a Customer Experience Management Practice http://customerinput.com/journal/building-a-customer-experience-management-practice/ Thu, 14 May 2015 04:51:36 +0000 http://www.customerinput.com/?p=280 Loyalty Programs Don’t Drive Loyalty (Part 2): Why? http://customerinput.com/journal/loyalty-programs-dont-drive-loyalty-part-2-why/ http://customerinput.com/journal/loyalty-programs-dont-drive-loyalty-part-2-why/#comments Wed, 22 Jan 2014 14:59:44 +0000 http://www.customerinput.com/?p=275 http://customerinput.com/journal/loyalty-programs-dont-drive-loyalty-part-2-why/feed/ 4 Loyalty Programs Don’t Drive Loyalty; Customer Experience Does http://customerinput.com/journal/loyalty-programs-dont-drive-loyalty-customer-experience-does/ http://customerinput.com/journal/loyalty-programs-dont-drive-loyalty-customer-experience-does/#comments Fri, 18 Oct 2013 05:13:38 +0000 http://www.customerinput.com/?p=271 http://customerinput.com/journal/loyalty-programs-dont-drive-loyalty-customer-experience-does/feed/ 10 Authenticity: Lesson in Exceptional Service from a Small Coffee Shop http://customerinput.com/journal/authenticity-lesson-in-exceptional-service-from-a-small-coffee-shop/ http://customerinput.com/journal/authenticity-lesson-in-exceptional-service-from-a-small-coffee-shop/#comments Wed, 21 Aug 2013 09:18:02 +0000 http://www.customerinput.com/?p=267 http://customerinput.com/journal/authenticity-lesson-in-exceptional-service-from-a-small-coffee-shop/feed/ 3 The Widening Gulf of Customer Experience http://customerinput.com/journal/the-widening-gulf-of-customer-experience/ http://customerinput.com/journal/the-widening-gulf-of-customer-experience/#comments Thu, 06 Jun 2013 02:11:51 +0000 http://www.customerinput.com/?p=261 http://customerinput.com/journal/the-widening-gulf-of-customer-experience/feed/ 3 Lessons in Customer Experience From a Hair Salon http://customerinput.com/journal/lessons-in-customer-experience-from-a-hair-salon/ Mon, 12 Nov 2012 09:23:37 +0000 http://www.customerinput.com/?p=247 Where Does Customer Experience Management Fit in an Organization? http://customerinput.com/journal/where-does-customer-experience-management-fit-in-an-organization/ http://customerinput.com/journal/where-does-customer-experience-management-fit-in-an-organization/#comments Fri, 02 Nov 2012 07:14:40 +0000 http://www.customerinput.com/?p=243 http://customerinput.com/journal/where-does-customer-experience-management-fit-in-an-organization/feed/ 2 Service Outage Customer Experience Management and Social Media: My Advice to 3. http://customerinput.com/journal/service-outage-customer-experience-management-and-social-media-my-advice-to-3/ http://customerinput.com/journal/service-outage-customer-experience-management-and-social-media-my-advice-to-3/#comments Fri, 06 Jul 2012 08:36:05 +0000 http://www.customerinput.com/?p=239 http://customerinput.com/journal/service-outage-customer-experience-management-and-social-media-my-advice-to-3/feed/ 3 Using Story to Weave Emotionally Engaging Customer Experiences http://customerinput.com/journal/using-story-to-weave-emotionally-engaging-customer-experiences/ http://customerinput.com/journal/using-story-to-weave-emotionally-engaging-customer-experiences/#comments Wed, 09 May 2012 09:36:48 +0000 http://www.customerinput.com/?p=232 http://customerinput.com/journal/using-story-to-weave-emotionally-engaging-customer-experiences/feed/ 5 New CEM HA Suite Provides Holistic Customer Experience Management http://customerinput.com/journal/new-cem-ha-suite-provides-holistic-customer-experience-management/ Sun, 01 Apr 2012 10:49:21 +0000 http://www.customerinput.com/?p=230