http://www.customerinput.com Pioneers in Customer Experience Thu, 17 May 2012 01:56:54 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.customerinput.com/journal/using-story-to-weave-emotionally-engaging-customer-experiences/ http://www.customerinput.com/journal/using-story-to-weave-emotionally-engaging-customer-experiences/#comments Wed, 09 May 2012 09:36:48 +0000 David Jacques http://www.customerinput.com/?p=232 http://www.customerinput.com/journal/using-story-to-weave-emotionally-engaging-customer-experiences/feed/ 4 http://www.customerinput.com/journal/new-cem-ha-suite-provides-holistic-customer-experience-management/ http://www.customerinput.com/journal/new-cem-ha-suite-provides-holistic-customer-experience-management/#comments Sun, 01 Apr 2012 10:49:21 +0000 David Jacques http://www.customerinput.com/?p=230 http://www.customerinput.com/journal/new-cem-ha-suite-provides-holistic-customer-experience-management/feed/ 0 http://www.customerinput.com/journal/why-mandatory-service-contracts-are-bad-for-business/ http://www.customerinput.com/journal/why-mandatory-service-contracts-are-bad-for-business/#comments Fri, 30 Mar 2012 15:05:40 +0000 David Jacques http://www.customerinput.com/?p=226 http://www.customerinput.com/journal/why-mandatory-service-contracts-are-bad-for-business/feed/ 2 http://www.customerinput.com/journal/customer-feedback-is-still-part-of-the-customer-experience/ http://www.customerinput.com/journal/customer-feedback-is-still-part-of-the-customer-experience/#comments Wed, 15 Feb 2012 12:59:27 +0000 Mark Marone http://www.customerinput.com/?p=218 http://www.customerinput.com/journal/customer-feedback-is-still-part-of-the-customer-experience/feed/ 1 http://www.customerinput.com/journal/the-emotion-of-service-recovery/ http://www.customerinput.com/journal/the-emotion-of-service-recovery/#comments Thu, 19 Jan 2012 16:00:46 +0000 David Jacques http://www.customerinput.com/?p=214 http://www.customerinput.com/journal/the-emotion-of-service-recovery/feed/ 0 http://www.customerinput.com/journal/hong-kong-express-airways-a-customer-experience-plane-crash/ http://www.customerinput.com/journal/hong-kong-express-airways-a-customer-experience-plane-crash/#comments Mon, 12 Dec 2011 06:27:44 +0000 David Jacques http://www.customerinput.com/?p=206 http://www.customerinput.com/journal/hong-kong-express-airways-a-customer-experience-plane-crash/feed/ 0 http://www.customerinput.com/journal/how-business-partners-affect-the-customer-experience-with-your-brand/ http://www.customerinput.com/journal/how-business-partners-affect-the-customer-experience-with-your-brand/#comments Fri, 25 Mar 2011 03:02:10 +0000 David Jacques http://customerinput.dreamhosters.com/?p=69 http://www.customerinput.com/journal/how-business-partners-affect-the-customer-experience-with-your-brand/feed/ 1 http://www.customerinput.com/journal/optimizing-the-restaurant-experience-by-identifying-guests-key-decision-drivers/ http://www.customerinput.com/journal/optimizing-the-restaurant-experience-by-identifying-guests-key-decision-drivers/#comments Tue, 08 Mar 2011 02:58:03 +0000 Mark Marone http://customerinput.dreamhosters.com/?p=68 http://www.customerinput.com/journal/optimizing-the-restaurant-experience-by-identifying-guests-key-decision-drivers/feed/ 1 http://www.customerinput.com/journal/8-key-lessons-in-customer-experience-from-leading-companies/ http://www.customerinput.com/journal/8-key-lessons-in-customer-experience-from-leading-companies/#comments Mon, 07 Feb 2011 02:53:48 +0000 Mark Marone http://customerinput.dreamhosters.com/?p=67 http://www.customerinput.com/journal/8-key-lessons-in-customer-experience-from-leading-companies/feed/ 4 http://www.customerinput.com/journal/customer-experience-management-is-not-software/ http://www.customerinput.com/journal/customer-experience-management-is-not-software/#comments Mon, 24 May 2010 02:48:46 +0000 David Jacques http://customerinput.dreamhosters.com/?p=65 http://www.customerinput.com/journal/customer-experience-management-is-not-software/feed/ 7