http://www.customerinput.com Pioneers in Customer Experience Wed, 15 Feb 2012 15:35:04 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.customerinput.com/journal/customer-feedback-is-still-part-of-the-customer-experience/ http://www.customerinput.com/journal/customer-feedback-is-still-part-of-the-customer-experience/#comments Wed, 15 Feb 2012 12:59:27 +0000 Mark Marone http://www.customerinput.com/?p=218 http://www.customerinput.com/journal/customer-feedback-is-still-part-of-the-customer-experience/feed/ 0 http://www.customerinput.com/journal/the-emotion-of-service-recovery/ http://www.customerinput.com/journal/the-emotion-of-service-recovery/#comments Thu, 19 Jan 2012 16:00:46 +0000 David Jacques http://www.customerinput.com/?p=214 http://www.customerinput.com/journal/the-emotion-of-service-recovery/feed/ 0 http://www.customerinput.com/journal/hong-kong-express-airways-a-customer-experience-plane-crash/ http://www.customerinput.com/journal/hong-kong-express-airways-a-customer-experience-plane-crash/#comments Mon, 12 Dec 2011 06:27:44 +0000 David Jacques http://www.customerinput.com/?p=206 http://www.customerinput.com/journal/hong-kong-express-airways-a-customer-experience-plane-crash/feed/ 0 http://www.customerinput.com/journal/how-business-partners-affect-the-customer-experience-with-your-brand/ http://www.customerinput.com/journal/how-business-partners-affect-the-customer-experience-with-your-brand/#comments Fri, 25 Mar 2011 03:02:10 +0000 David Jacques http://customerinput.dreamhosters.com/?p=69 http://www.customerinput.com/journal/how-business-partners-affect-the-customer-experience-with-your-brand/feed/ 0 http://www.customerinput.com/journal/optimizing-the-restaurant-experience-by-identifying-guests-key-decision-drivers/ http://www.customerinput.com/journal/optimizing-the-restaurant-experience-by-identifying-guests-key-decision-drivers/#comments Tue, 08 Mar 2011 02:58:03 +0000 Mark Marone http://customerinput.dreamhosters.com/?p=68 http://www.customerinput.com/journal/optimizing-the-restaurant-experience-by-identifying-guests-key-decision-drivers/feed/ 1 http://www.customerinput.com/journal/8-key-lessons-in-customer-experience-from-leading-companies/ http://www.customerinput.com/journal/8-key-lessons-in-customer-experience-from-leading-companies/#comments Mon, 07 Feb 2011 02:53:48 +0000 Mark Marone http://customerinput.dreamhosters.com/?p=67 http://www.customerinput.com/journal/8-key-lessons-in-customer-experience-from-leading-companies/feed/ 4 http://www.customerinput.com/journal/customer-experience-management-is-not-software/ http://www.customerinput.com/journal/customer-experience-management-is-not-software/#comments Mon, 24 May 2010 02:48:46 +0000 David Jacques http://customerinput.dreamhosters.com/?p=65 http://www.customerinput.com/journal/customer-experience-management-is-not-software/feed/ 6 http://www.customerinput.com/journal/extending-the-customer-experience-lifecycle/ http://www.customerinput.com/journal/extending-the-customer-experience-lifecycle/#comments Wed, 26 Aug 2009 02:41:24 +0000 David Jacques http://customerinput.dreamhosters.com/?p=63 http://www.customerinput.com/journal/extending-the-customer-experience-lifecycle/feed/ 0 http://www.customerinput.com/journal/the-holiday-travel-experience/ http://www.customerinput.com/journal/the-holiday-travel-experience/#comments Wed, 26 Aug 2009 02:37:16 +0000 David Jacques http://customerinput.dreamhosters.com/?p=62 http://www.customerinput.com/journal/the-holiday-travel-experience/feed/ 0 http://www.customerinput.com/journal/service-innovation-case-study-online-savings-account/ http://www.customerinput.com/journal/service-innovation-case-study-online-savings-account/#comments Tue, 17 Feb 2009 02:25:01 +0000 David Jacques http://customerinput.dreamhosters.com/?p=60 http://www.customerinput.com/journal/service-innovation-case-study-online-savings-account/feed/ 0