We provide public and in-house corporate seminars and training in:
What is Customer Experience?
Customer Experience is not CRM, customer service, websites, social media, product usage or any other single channel. It includes all of them, but it is much more. Our definition of Customer Experience is the impression left on the customer though any and all direct or indirect interaction with a company.
Our clients include leading organizations worldwide in a wide range of industries from financial services to consumer products.
Customer experience is a multichannel, cross-departmental concern and while every department in the company affects the customer experience, the role of managing it should belong be a new, separate function with leverage across the organization.