Posted on 21 August 2013 by David Jacques
A small coffee shop provides an example of one of the most important principles in delivering truly great and unique service: authenticity.
Tagged: Customer Experience, Customer Service, Employee Engagement | 3 Comments »
Posted on 30 March 2012 by David Jacques
Entire industries, particularly wireless, cable and broadband providers, insist on locking customers into lengthy service contracts against their will. This results in a vicious circle of poor service and costly acquisition.
Tagged: Customer Experience, Customer Service, Service Contracts, Service Providers, Telecoms | 2 Comments »
Posted on 10 September 2004 by David Jacques
IVRS: Forgotten but Not Gone While many companies are starting to understand the value of increasing customer satisfaction over the […]
Tagged: Call Center, Customer Service, IVRS | Leave a Comment »